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Managing service operations : design and implementation /

Hollins, Bill

Managing service operations : design and implementation / Bill Hollins, Sadie Shinkins - Thousand Oaks, CA : Sage, 2006 - xii, 299 p. : ill. ; 25 cm.

ISBN: 9781412929530 (pbk.) 1412929539 (pbk.)

Subjects--Topical Terms:
Production management
Service industries --Management
Work design

LC Class. No.: TS155 / .H64 2006

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