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Practical service level management : delivering high quality web-based services /

McConnell, John. ,

Practical service level management : delivering high quality web-based services / John McConnell, Eric Siegel. - xxi, 284 pages : illustrations ; 24 cm.

ISBN: 158705079X

Subjects--Topical Terms:
Business enterprises --Computer networks --Management.

LC Class. No.: HD30.37 / .M36 2004

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