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The essential guide to knowledge management : : e-business and CRM applications / /

Tiwana, Amrit. ,

The essential guide to knowledge management : : e-business and CRM applications / / Amrit Tiwana. - xxiv, 315 pages : illustrations ; 24 cm.

ISBN: 0130320005

Subjects--Topical Terms:
Knowledge management.
Electronic commerce.

LC Class. No.: HD30.2 / .T59 2001

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