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Quality management : introduction to total quality management for production, processing and services /

Goetsch, David L. ,

Quality management : introduction to total quality management for production, processing and services / David L. Goetsch, Stanley B. Davis. - 5th ed. - xviii, 814 pages : illustrations ; 23 cm.

ISBN: 0131971344

Subjects--Topical Terms:
Total quality management.

LC Class. No.: HD62.15 / .G63 2006

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