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Quality facility management : a marketing and customer service approach /

Friday, Stormy. ,

Quality facility management : a marketing and customer service approach / Stormy Friday, David G. Cotts. - xv, 222 pages : illustrations ; 28 cm.

ISBN: 0471023221

Subjects--Topical Terms:
Facility management.
Total quality management.
Consumer satisfaction.

LC Class. No.: HD1394 / .F74 1995

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