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Improving service quality in the global economy : achieving high performance in public and private sectors /

Milakovich, Michael E. ,

Improving service quality in the global economy : achieving high performance in public and private sectors / Michael E. Milakovich. - 2nd ed. - xix , 406 pages : illustrations ; 25 cm.

ISBN: 0849338190 9780849338199

Subjects--Topical Terms:
Industrial management.
Service industries --Management.
Quality control.

LC Class. No.: HD31 / .M54 2006

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