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Predictive dialing fundamentals : an overview of predictive dialing technologies, their applications and usage today, with a predominant emphasis on outbound call management /

Szlam, Aleksander. ,

Predictive dialing fundamentals : an overview of predictive dialing technologies, their applications and usage today, with a predominant emphasis on outbound call management / Aleksander Szlam, Ken Thatcher. - 153 pages : illustrations ; 23 cm.

ISBN: 0936648805

Subjects--Topical Terms:
Management information systems.
Customer services.

LC Class. No.: TK6397 / .S94 1996

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