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The virtual reference handbook : interview and information delivery techniques for the chat and e-mail environments /

Kovacs, Diane K. ,

The virtual reference handbook : interview and information delivery techniques for the chat and e-mail environments / Diane K. Kovacs. - xvii, 132 pages ; 23 cm.

ISBN: 9781856046268 1856046265

Subjects--Topical Terms:
Electronic reference services (Libraries).

LC Class. No.: Z 711.45 / .K68 2007

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