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Virtual reference service : from competencies to assessment /

Virtual reference service : from competencies to assessment / edited by R. David Lankes ...[and others]. - xv, 206 pages : illustrations ; 23 cm. - Virtual reference desk series .

ISBN: 1856046389 9781856046381

Subjects--Topical Terms:
Electronic reference services (Libraries).
Reference services (Libraries) --Information technology.
Electronic reference services (Libraries) --Study and teaching.
Reference librarians --Effect of technological innovations on.

LC Class. No.: Z711.45 / .V57 2008

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