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Balanced scorecard step-by-step for government and nonprofit agencies /

Niven, Paul R. ,

Balanced scorecard step-by-step for government and nonprofit agencies / Paul R. Niven. - 2nd ed. - xvii, 365 pages : illustrations ; 23 cm.

ISBN: 9780470180020

Subjects--Topical Terms:
Total quality management in government.
Administrative agencies --Management --Evaluation.
Nonprofit organizations --Management --Evaluation.
Benchmarking (Management).

LC Class. No.: JF1525.T67 / .N58 2008

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