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Benchmarking for best practices in the public sector : achieving performance breakthroughs in Federal, State and local agencies /

Benchmarking for best practices in the public sector : achieving performance breakthroughs in Federal, State and local agencies / Patricia Keehley ... [and others]. - xx, 251 pages : illustrations ; 24 cm. - The Jossey-Bass public administration series .

ISBN: 0787902993

Subjects--Topical Terms:
Total quality management in government--United States.
Benchmarking (Management)--United States.

LC Class. No.: JK468 .T67 / .B46 1997

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