Services management : the new paradigm in hospitality /
Kandampully, Jay.
Services management : the new paradigm in hospitality / Jay A. Kandampully - Upper Saddle River, N.J. : Pearson Prentice Hall, c2007 - xv, 378 p. : ill. ; 24 cm.
Includes bibliographical references (p. [348]-368) and index.
0131916548 (pbk.)
2005027190
Hospitality industry--Management
TX911.3 M27 K16S 2007
Services management : the new paradigm in hospitality / Jay A. Kandampully - Upper Saddle River, N.J. : Pearson Prentice Hall, c2007 - xv, 378 p. : ill. ; 24 cm.
Includes bibliographical references (p. [348]-368) and index.
0131916548 (pbk.)
2005027190
Hospitality industry--Management
TX911.3 M27 K16S 2007