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Service quality in leisure and tourism /

Williams, Christine, 1951-

Service quality in leisure and tourism / Christine Williams and John Buswell - Wallingford, Oxon, UK ; Cambridge, MA : CABI Pub., c2003 - ix, 230 p. : ill. ; 25 cm.

Includes bibliographical references (p. 209-222) and index.

ISBN: 0851995411 (paperback) 9780851995410 (paperback)

LCCN: 2002010655

Subjects--Topical Terms:
Tourism
Leisure industry
Quality assurance

LC Class. No.: G155 A1 W722S 2003

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