Introduction to service engineering /

Salvendy, Gavriel. ,

Introduction to service engineering / edited by Gavriel Salvendy and Waldemar Karwowski. - xii, 659 pages : illustrations ; 25 cm.

9780470382417 0470382414


Computer networks --Management.
Service industries --Information technology.
Customer services --Information technology.
Service-oriented architecture (Computer science).

TK5105.5 / .S24 2010

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