Introduction to service engineering /
Salvendy, Gavriel. ,
Introduction to service engineering / edited by Gavriel Salvendy and Waldemar Karwowski. - xii, 659 pages : illustrations ; 25 cm.
9780470382417 0470382414
Computer networks --Management.
Service industries --Information technology.
Customer services --Information technology.
Service-oriented architecture (Computer science).
TK5105.5 / .S24 2010
Introduction to service engineering / edited by Gavriel Salvendy and Waldemar Karwowski. - xii, 659 pages : illustrations ; 25 cm.
9780470382417 0470382414
Computer networks --Management.
Service industries --Information technology.
Customer services --Information technology.
Service-oriented architecture (Computer science).
TK5105.5 / .S24 2010