Achieving class A business excellence : an executive's perspective / Dennis Groves, Kevin Herbert, Jim Correll.

By:

Groves, Dennis, 1942-

Contributor(s):

Material type: Text

TextSeries: Oliver Wight manufacturing seriesPublication details: Hoboken, N.J, : John Wiley & Sons, c2008.Description: xiv, 385 p. : ill. ; 24 cmISBN:

9780470260340 (cloth : acid-free paper)
0470260343 (cloth : acid-free paper)

Subject(s):

LOC classification:

HD31 .G76 2008

Online resources:

Contents:

Opportunity -- Fact-finding--Greg meets his team -- Greg's directives -- Breakdown -- Listening -- And learning -- Observing -- Possibilities -- Beginning -- Hope -- Decision time -- Kick-off -- Involvement -- Education, education, education -- Process design -- Customer service -- Customer satisfaction -- Competitive pressure -- Class A leadership -- Sustainability, and more.

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Holdings
Item type	Current library	Call number	Status	Date due	Barcode
Books - Printed	PERPUSTAKAAN GUNASAMA HAB PENDIDIKAN TINGGI PAGOH Main Library General	HD31 .G76 2008 (Browse shelf(Opens below))	Available		SF0001674

Includes index.

Includes bibliographical references and index.

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