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Services management : the new paradigm in hospitality / Jay A. Kandampully

By:

Kandampully, Jay

Publication details: Upper Saddle River, N.J. : Pearson Prentice Hall, c2007Description: xv, 378 p. : ill. ; 24 cmContent type:

Media type:

Carrier type:

ISBN:

0131916548 (pbk.)

Subject(s):

Hospitality industry -- Management

LOC classification:

TX911.3.M27

Online resources:

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Includes bibliographical references (p. [348]-368) and index.

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