The customer service connection  [videorecording] / 
Toastmasters International and Kantola Productions 
 - Mill Valley, Calif. :  Kantola Productions,  [1994] 
 - 1 videodidc (26 min.) :  sd., col. ;  1/2 in. +  study guide (29 p. ; 21 cm.) 
 - Toastmasters international quality-centered management series ; .
 - Toastmasters international quality-centered management series ; .
<br/><br/> Teaches essential customer service skills that win customer loyalty. Motivates customer service employees to serve as information resources for their organizations. Viewers learn both how to provide extraordinary service and how to identify and communicate essential information about customers. 
<br/><br/><br/>DVD player required. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services<br/>Work groups--Management
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Multimedia collection<br/>Videodiscs
<br/><br/><label>LC Class. No.: </label>HF5415.5