Hollins, Bill <br/><br/>
Managing service operations :  design and implementation / 
Bill Hollins, Sadie Shinkins 
 - Thousand Oaks, CA :  Sage,  2006 
 - xii, 299 p. :  ill. ;  25 cm. 
<br/><br/><label>ISBN: </label>9781412929530 (pbk.) 1412929539 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Production management<br/>Service industries --Management<br/>Work design
<br/><br/><label>LC Class. No.: </label>TS155   / .H64 2006