TY  - BOOK
AU  - Hollins,Bill
AU  - Shinkins,Sadie
TI  - Managing service operations: design and implementation 
SN  - 9781412929530 (pbk.)
AV  - TS155  .H64 2006
PY  - 2006///
CY  - Thousand Oaks, CA
PB  - Sage
KW  - Production management
KW  - Service industries
KW  - Management
KW  - Work design
ER  -