TY  - BOOK
AU  - Howell,Marvin T.
TI  - Critical success factors simplified: implementing the powerful drivers of dramatic business improvement 
SN  - 9781439811177
AV  - HD58.9  .H68 2010
PY  - 2010///
CY  - Boca Raton
PB  - CRC Press
KW  - Organizational effectiveness
KW  - Measurement
KW  - Performance
KW  - Performance standards
KW  - Total quality management
ER  -