Pugh, Katrina. , Sharing hidden know-how : how managers solve thorny problems with the knowledge jam / Katrina B. Pugh. - xxiii, 248 pages : illustrations ; 24 cm. - J-b us non-franchise leadership ; 387 . ISBN: 9780470876817 0470876816 Subjects--Topical Terms: Knowledge management.Organizational learning.Organizational learning--Management. LC Class. No.: HD30.2 / .P83 2011