Lean six sigma in service :  applications and case studies / 
edited by Sandra L. Furterer. 
 - xiv, 468 pages :  illustrations ;  25 cm. 
<br/><br/><label>ISBN: </label>9781420078886 1420078887 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Process control.<br/>Six sigma (Quality control standard).<br/>Quality control--Statistical methods.
<br/><br/><label>LC Class. No.: </label>TS156.8   / .L42 2009