Faggiano, Vincent. , Critical incident management : a complete response guide / Vincent Faggiano, John McNall and Tom Gillespie. - 2nd ed. - xxvi, 221 pages : illustrations ; 25 cm. ISBN: 1439874549 9781439874547 Subjects--Topical Terms: Organizational effectiveness.Risk management.Management. LC Class. No.: HD58.9 / .F33 2012