TY  - BOOK
AU  - Goetsch,David L.
AU  - Davis, Stanley B.
TI  - Quality management: introduction to total quality management of production, processing, and services 
SN  - 0130229962
AV  - HD62.15  .G64 2000
PY  - 2000///
CY  - Upper Saddle River, New Jersey
PB  - Prentice-Hall
KW  - Total quality management
ER  -