TY  - BOOK
AU  - Hardy,William C.
TI  - QoS: measurement and evaluation of telecommunications quality of service 
SN  - 0471499579
AV  - TK5105.5  .H37 2001
PY  - 2001///
CY  - Chichester
PB  - John Wiley
KW  - Telecommunication
KW  - Quality control
KW  - Customer services
KW  - Telecommunication systems
KW  - Evaluation
ER  -