The improvement guide : a practical approach to enhancing organizational performance / Gerald J. Langley ... [and others]. - 1st ed. - xxix, 370 pages : illustrations ; 24 cm. - The Jossey-Bass business & management series . ISBN: 0787902578 Subjects--Topical Terms: Organizational effectiveness.Organizational change.Quality control. LC Class. No.: HD58.9 / .I467 1996