TY  - BOOK
AU  - Langley,Gerald J.
TI  - The improvement guide: a practical approach to enhancing organizational performance 
T2  - The Jossey-Bass business & management series
SN  - 0787902578
AV  - HD58.9  .I467 1996
PY  - 1996///
CY  - San Francisco
PB  - Jossey-Bass
KW  - Organizational effectiveness
KW  - Organizational change
KW  - Quality control
ER  -