TY  - BOOK
AU  - Massam,Peter
TI  - Managing service level: quality across wireless and fixed networks 
SN  - 0470848480
AV  - TK5105.5  .M37 2003
PY  - 2003///
CY  - Chichester
PB  - Wiley
KW  - Computer networks
KW  - Management
KW  - Wireless communication systems
KW  - Cellular telephone systems
KW  - Customer services
ER  -