TY  - BOOK
AU  - Stapleton,James J.
TI  - Executive's guide to knowledge management: the last competitive advantage 
SN  - 0471229253
AV  - HD30.2  .S73 2003
PY  - 2003///
CY  - New Jersey
PB  - John Wiley
KW  - Knowledge management
KW  - Information resources management
KW  - Customer services
ER  -