TY  - BOOK
AU  - McKeen,James D.
AU  - Smith,Heather A.
TI  - Making IT happen: critical issues in IT management 
T2  - Wiley series in information systems
SN  - 0470850876
AV  - HD30.2  .M53 2003
PY  - 2003///
CY  - Chichester
PB  - John Wiley
KW  - Information technology
KW  - Management
ER  -