TY  - BOOK
AU  - Mertins,Kai
AU  - Heisig,Peter
AU  - Vorbeck,Jens
TI  - Knowledge management: concepts and best practices 
SN  - 3540004904
AV  - HD30.2  .K56 2003
PY  - 2003///
CY  - New York
PB  - Springer
KW  - Knowledge management
KW  - Europe
KW  - Case studies
ER  -