McConnell, John. , <br/><br/>
Practical service level management :  delivering high quality web-based services / 
John McConnell, Eric Siegel. 
 - xxi, 284 pages :  illustrations ;  24 cm. 
<br/><br/><label>ISBN: </label>158705079X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business enterprises --Computer networks --Management.
<br/><br/><label>LC Class. No.: </label>HD30.37   / .M36 2004