TY  - BOOK
AU  - Tiwana,Amrit
TI  - The essential guide to knowledge management :: e-business and CRM applications / 
SN  - 0130320005
AV  - HD30.2  .T59 2001
PY  - 2001///
CY  - Upper Saddle River, NJ
PB  - Prentice Hall
KW  - Knowledge management
KW  - Electronic commerce
ER  -