Goetsch, David L. , <br/><br/>
Quality management :  introduction to total quality management for production, processing and services / 
David L. Goetsch, Stanley B. Davis. 
 - 5th ed. 
 - xviii, 814 pages :  illustrations ;  23 cm. 
<br/><br/><label>ISBN: </label>0131971344 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.
<br/><br/><label>LC Class. No.: </label>HD62.15   / .G63 2006