TY  - BOOK
AU  - Friday,Stormy
AU  - Cotts,David G.
TI  - Quality facility management: a marketing and customer service approach 
SN  - 0471023221
AV  - HD1394  .F74 1995
PY  - 1995///
CY  - New York
PB  - John Wiley
KW  - Facility management
KW  - Total quality management
KW  - Consumer satisfaction
ER  -