TY  - BOOK
AU  - Hearit,Keith Michael
TI  - Crisis management by apology: corporate responses to allegations of wrongdoing 
T2  - LEA's communication series
SN  - 9780805837889
AV  - HD59.2  .H42 2006
PY  - 2006///
CY  - Mahwah, NJ
PB  - Lawrence Erlbaum
KW  - Corporate image
KW  - Crisis management
KW  - Apologizing
KW  - Corporations
KW  - Public relations
ER  -