TY  - BOOK
AU  - Abbott,Peter
AU  - Lewry,Sue
TI  - Front office: procedures, social skills, yield and management 
SN  - 0750642300
AV  - TX911.3.F75  .A22 2002
PY  - 2002///
CY  - Amsterdam
PB  - Elsevier
KW  - Hotel front desk personnel
KW  - Hotel management
ER  -