TY  - BOOK
AU  - Latino,Robert J.
AU  - Latino,Kenneth C.
TI  - Root cause analysis: improving performance for bottom-line results 
SN  - 0849353408
AV  - TS156  .L37 2006
PY  - 2006///
CY  - London
PB  - CRC Press
KW  - Quality control
KW  - Data processing
KW  - Industrial accidents
KW  - Investigation
KW  - Critical incident technique
ER  -