TY  - BOOK
AU  - Niven,Paul R.
TI  - Balanced scorecard step-by-step: maximizing performance and maintaining results 
SN  - 0471780499
AV  - HD58.9  .N58 2006
PY  - 2006///
CY  - Hoboken, NJ
PB  - John Wiley
KW  - Organizational effectiveness
KW  - Measurement
KW  - Performance
ER  -