Dugmore, Jenny. , <br/><br/>
Achieving ISO/IEC 20000 :  enabling change / 
Jenny Dugmore, Shirley Lacy. 
 - vii, 105 pages :  illustrations ;  23 cm. 
 - The achieving ISO/IEC 20000 series .
<br/><br/><label>ISBN: </label>0580446395 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Organizational change.
<br/><br/><label>LC Class. No.: </label>HD58.8   / .D83 2006