TY  - BOOK
AU  - Dugmore,Jenny
AU  - Lacy,Shirley
TI  - Achieving ISO/IEC 20000: enabling change 
T2  - The achieving ISO/IEC 20000 series
SN  - 0580446395
AV  - HD58.8  .D83 2006
PY  - 2006///
CY  - London
PB  - British Standards Institution
KW  - Organizational change
ER  -