Yang, Kai. , <br/><br/>
Voice of the customer :  capture and analysis / 
Kai Yang. 
 - xi, 416 pages :  illustrations ;  24 cm. 
 - Mcgraw-Hill's biomedical engineering series .
<br/><br/><label>ISBN: </label>0071465448 9780071465441 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality control --Statistical methods.<br/>Production management --Statistical methods.<br/>Six sigma (Quality control standard).
<br/><br/><label>LC Class. No.: </label>TS156   / .Y364 2008