TY  - BOOK
AU  - Yang,Kai
TI  - Voice of the customer: capture and analysis 
T2  - Mcgraw-Hill's biomedical engineering series
SN  - 0071465448
AV  - TS156  .Y364 2008
PY  - 2008///
CY  - New York
PB  - McGraw-Hill
KW  - Quality control
KW  - Statistical methods
KW  - Production management
KW  - Six sigma (Quality control standard)
ER  -