Hinckley, C. Martin. , <br/><br/>
Make no mistake :  an outcome-based approach to mistake-proofing / 
C. Martin Hinckley. 
 - xvi, 400 pages :  illustrations ;  29 cm. 
<br/><br/><label>ISBN: </label>9781563272271 156327227X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality control.<br/>Total quality management.
<br/><br/><label>LC Class. No.: </label>TS156   / .H56 2001