TY  - BOOK
AU  - Hinckley,C.Martin
TI  - Make no mistake: an outcome-based approach to mistake-proofing 
SN  - 9781563272271
AV  - TS156  .H56 2001
PY  - 2001///
CY  - Portland, OR
PB  - Productivity Press
KW  - Quality control
KW  - Total quality management
ER  -