Schonberger, Richard J. , <br/><br/>
Operations management :  customer focused principles / 
Richard J. Schonberger, Edward M. Knod. 
 - 6th ed. 
<br/><br/><label>ISBN: </label>0256194068 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Production management.
<br/><br/><label>LC Class. No.: </label>TS155   / .S34 1997