TY  - BOOK
AU  - Schonberger,Richard J.
AU  - Knod,Edward M.
TI  - Operations management: customer focused principles 
SN  - 0256194068
AV  - TS155  .S34 1997
PY  - 1997///
CY  - Boston, MA
PB  - Irwin/McGraw-Hill
KW  - Production management
ER  -