TY  - BOOK
AU  - Raisanen,Vilho
TI  - Service modelling: principles and applications 
SN  - 0470018070
AV  - TK5103.7  .R34 2006
PY  - 2006///
CY  - Chichester
PB  - John Wiley
KW  - Digital communications
KW  - Software architecture
KW  - Business enterprises
KW  - Data processing
ER  -