Milakovich, Michael E. , <br/><br/>
Improving service quality in the global economy :  achieving high performance in public and private sectors / 
Michael E. Milakovich. 
 - 2nd ed. 
 - xix , 406 pages :  illustrations ;  25 cm. 
<br/><br/><label>ISBN: </label>0849338190 9780849338199 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Industrial management.<br/>Service industries --Management.<br/>Quality control.
<br/><br/><label>LC Class. No.: </label>HD31   / .M54 2006