TY  - BOOK
AU  - Milakovich,Michael E.
TI  - Improving service quality in the global economy: achieving high performance in public and private sectors 
SN  - 0849338190
AV  - HD31  .M54 2006
PY  - 2006///
CY  - Boca Raton, FL
PB  - Auerbach /Taylor and Francis
KW  - Industrial management
KW  - Service industries
KW  - Management
KW  - Quality control
ER  -